Effective as of January 27, 2021

User Data

Your privacy and the security of your information are important to us. As a rule, AIR LIQUIDE CANADA INC. hereafter referred to as "AL", "AIR LIQUIDE" OR "we" respects and protects the privacy of users of our websites and mobile applications (“Website(s)”). We undertake not to voluntarily disclose to third parties information about our customers or other users of the Website that is individually identifiable without the prior consent of the user concerned for this purpose.When you use our Websites, the controller of your data is AIR LIQUIDE CANADA INC. with its registered office at 1250, boul. René-Lévesque West, Suite 1700, Montreal, QC H3B 5E6.User Data may be collected, processed, stored and used by AL and may be transmitted to third parties who are service providers.Some Data (i.e., surname, first name, email address, telephone, etc.) must be communicated by Users to AL to allow the creation of an Account, or at other times during the automatic collection of other data. The optional or mandatory nature of the data requested will be indicated at the time of data collection.Users agree that AL may use their Data for the following purposes:

• any operation relating to the management of Users concerning orders, replenishment requests, self-audits,deliveries, invoices, complaints and in particular the management of customer accounts, and the follow-up of customer relations such as marketing activities, the conduct of satisfaction surveys

• for services or support requested by the User

• to contact the User from time to time if the User encounters any difficulty in navigating the Websites or updating services

• to contact the User regarding replenishments requests and self-audits

• to personalize, measure and improve the services and content accessible from the Websites

• to verify the accuracy of the information and to verify it with third parties

• to prevent activities that AL believes are potentially illegal

• for the implementation of the T&C (General Terms and Conditions of Use).

AL may disclose this Data in order to comply with legal requirements, implement the T&Cs and respond to any claims from third parties. In all cases, this information will be disclosed in accordance with applicable laws and regulations.Within the strict limits of the data processing carried out for the purposes described above, we are required to communicate some of your data:

• To the authorized personnel of Air Liquide companies in the performance of their regular duties

• To the ultimate AL customer, where applicable

• To our service providers and subcontractors

• To companies with which AL can merge

AL may request information from Users in order to evaluate potential functionalities and services. The decision to complete a survey is entirely up to each User. Through these surveys AL uses the information collected to improve its services.AL uses the Data exclusively for the specific purposes described above. This information will not be sold to any third party for commercial or marketing purposes.AL takes appropriate technical and organisational measures to prevent the unauthorised or unlawful processing of User Data and the accidental loss, destruction or damage of such Data.AL undertakes to retain Personal Data for an appropriate and defined period of time in order to meet its legal obligations.In accordance with the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. P-21) 5), the applicable provincial laws on the protection of personal information and Law No 2004-801 of August 6, 2004 on the protection of individuals with regard to the processing of personal data and amending Law No 78-17 of January 6, 1978, Directive 95/46/EC of the European Parliament and of the Council of October 24, 1995, Directive 2002/58/EC of the European Parliament and of the Council of July 12, 2002, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("General Data Protection Regulation"), each User has the right to access, rectify and delete his personal data, the right to object, for reasons relating to his particular situation, to the processing of his personal data, as well as the right to define directives concerning the processing of his post-mortem personal data.In addition, in certain cases the User may request to receive his personal data, and where possible, AL to transmit them directly to another controller.In certain circumstances, the User also has the right to obtain a limitation on the processing of his personal data. For data processing requiring consent from the User, the User has the right to withdraw his consent at any time. The exercise of this right shall not affect the lawfulness of the processing operation based on consent prior to its withdrawal. For any question or complaint relating to the processing of personal data and the exercise of rights, any User may contact Air Liquide using the contact form available here: https://www.airliquide.com/fr/groupe/contactez-nous-rgpd.The User also has the right to submit a complaint to the competent personal data protection authority.Transfer of personal data outside the European Economic AreaIn addition, the provision of communication tools and platforms entails the transmission of the User's personal data (surnames, first names and email address) for identification purposes as well as all data exchanged (messages, documents, etc.) for hosting and administration purposes with service providers located in countries outside the European Economic Area, including in the United States, whose personal data protection legislation differs from that in force in the European Economic Area and Canada. When AL transfers User data to the United States, we process personal data in accordance with the terms of the Standard Contractual Clauses signed with our service providers, as established by the European Commission (Decision 2010/87/EU) and Canadian law. In addition, due to the international dimension of the group and its organization, AIR LIQUIDE transfers Users' personal data within its entities located in countries outside the European Economic Area. These transfers are covered by Binding Corporate Rules approved by the competent personal data protection authorities. Please contact us to consult them.Passive collection of personal dataAL collects and shares anonymous information about the use of the Websites with one or more tracking companies for statistical purposes.
In order to improve Users' browsing experience on the Websites and for statistical analysis purposes, AL automatically collects certain data when the User visits the Websites:

• The IP address: an IP address is assigned to your Terminal by your Internet service provider so that you can access the Internet

• the date and time of the visit to the Websites and the pages visited

• The operating system and navigation software

• The path through Air Liquide sites and the duration of the connection.

Management of cookies

A cookie is a small piece of data, in the form of a string of information, sent by our website's web server to the browser cookie file located on your device's hard drive. Your browser will store this cookie for a period of time and send it back to the website server when you return to the website. Cookies can be used for several purposes: to store your identifiers to facilitate logging into your account, to track your sessions and navigation for statistical analysis, or to identify your areas of interest in order to provide you with relevant content.The cookie file allows its issuer to identify the device on which it is saved during the period for which this cookie is valid or saved. A cookie does not make it possible to identify individuals.When you access the airliquide.ca site, we may, depending on your choices, install cookies.Cookies we use may have several objectives.Cookies strictly required for the proper running of the websiteThese cookies are necessary for the website to work properly and allow us to guarantee you an optimal experience. They are automatically deleted when you leave the website, and do not collect any information about the user or their activity neither information that could be used for marketing and targeting purposes.

List of cookies strictly required for the proper running of the website used on airliquide.ca:

Website performance cookiesThese cookies allow us to establish statistics in order to optimise our content and website. These statistics are made on an aggregate basis, and not individual by individual basis. These so-called "tracking cookies" are not automatically deleted when you leave our website. They are only deposited if you accept them and have a maximum lifetime of 13 months.List of website performance cookies used on airliquide.ca:

Third Party:

Management of cookies used on the WebsitesIt is possible to prevent cookie files from using information about each User by either deleting the cookie folder from the Internet browser software or by increasing the privacy level of that software, but this will mean that (a) use of the Website will be affected, and (b) the user experience on this Website and other sites that use cookies to improve or personalize your experience will be affected.
You can configure your Internet browser so that cookies are stored on your device or, on the contrary, they are rejected, either systematically or according to their origin. You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored on your device.For Internet Explorer™ : https://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For Safari™: https://support.apple.com/kb/ht1677?viewlocale=fr_FR
For Chrome™: https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Firefox™: https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For Opera™: http://help.opera.com/Windows/9.20/fr/cookies.html

All cookies stored before the configuration of the browser settings is changed will remain on the Terminal. They can be deleted using the browser settings.
In addition, for performance cookies:Google Analytics can disable cookies by downloading and installing the browser extension.